Educational Service Management: The Impact of Responsiveness and Information Quality on Student Satisfaction in the Economic Education Study Program at Pamulang University
DOI:
https://doi.org/10.59944/jipsi.v5i4.1904Keywords:
Responsiveness, Information Quality, Student SatisfactionAbstract
This study examines the role of responsiveness and information quality in shaping student satisfaction in the Economic Education Study Program at Universitas Pamulang. A quantitative research approach with a survey method was employed, involving 214 active students as respondents. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression with SPSS, including t-tests, an F-test, and the coefficient of determination. The findings demonstrate that responsiveness has a positive and significant effect on student satisfaction. Similarly, information quality has a positive and significant effect on student satisfaction. Furthermore, responsiveness and information quality simultaneously have a positive and significant effect on student satisfaction, explaining 54.9% of the variance in student satisfaction, while the remaining 45.1% is attributable to other factors outside the research model. These findings highlight the importance of providing responsive educational services supported by information that is accurate, relevant, clear, complete, and timely. Accordingly, integrating service responsiveness with effective information management is essential for improving the quality of educational services and enhancing student satisfaction.
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