Transition from Conventional to Digital Administration Through SRIKANDI Application Implementation

Abstract

Digital transformation in government administration encourages a shift from conventional paper-based administrative processes toward integrated digital systems. One of the applications developed to support this transition is the Integrated Dynamic Archival Information System (SRIKANDI). This study aims to analyze the transition from conventional to digital administration through the implementation of the SRIKANDI application at the Office of Community and Village Empowerment of South Sumatra Province. This study employs a qualitative descriptive approach. Data were obtained through preliminary observation and documentation, while the analysis focuses on the implementation process based on communication, resources, disposition, and bureaucratic structure. The findings indicate that SRIKANDI began to be implemented in January 2025, replacing the previously conventional archival administration system based on physical documents and agenda books. During January–February 2025, 20 official documents consisting of incoming and outgoing correspondence were processed through SRIKANDI. The transition demonstrates an initial shift toward digital administration, particularly in the management of official correspondence. However, the implementation process still faces challenges related to employees’ understanding of the application, limited comprehensive training, and supporting technological infrastructure. The study concludes that the transition to digital administration through SRIKANDI is not merely a technological change but also an organizational process requiring human resource readiness, effective communication, adequate infrastructure, and institutional support.