Quality Management of Student Affairs Programs in Improving Literacy Skills of Elementary Students: A Study at Elementary School 253 Panggungsari, Bandung
DOI:
https://doi.org/10.59944/postaxial.v3i2.2158Keywords:
Quality Management, Student Affairs Program, Reading and Writing Literacy, Elementary SchoolAbstract
Reading and writing literacy is a fundamental skill essential to the learning process at the elementary school level. However, it remains a significant challenge in many Indonesian schools, including Elementary School 253 Panggungsari, Bandung. Low reading interest among students, limited teacher competence in facilitating literacy activities, and suboptimal supporting infrastructure are among the main contributing factors. This study aims to comprehensively describe and analyze how quality management in student affairs programs can effectively improve elementary school students’ reading and writing literacy. The study employed a qualitative approach using a case study method. Data were collected through interviews, observations, and documentation, and analyzed thematically. The theoretical framework draws on Deming’s quality management model, emphasizing continuous improvement through planning, implementation, evaluation, and follow-up processes. The results indicate that the application of quality management in student affairs programs contributes to increased student interest in reading and improved writing skills. Key success factors include structured planning, consistent implementation, regular evaluations, and adaptive follow-ups. Although challenges such as inadequate documentation and time management issues persist, they are being addressed through coordinated efforts among stakeholders and the active involvement of parents and teachers. In conclusion, the quality management of student affairs programs plays a significant role in enhancing reading and writing literacy among elementary students. The integrated and sustainable management model presented in this study offers an effective strategy for addressing literacy issues and can be adapted by other elementary schools.
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