The Patient-Experience Gap in Supplement Education: A Future-Ready Needs Assessment in Jakarta and West Java
DOI:
https://doi.org/10.59944/postaxial.v4i3.1789Keywords:
community pharmacy, design-based research, digital health literacy, patient experience, supplement education; teach-backAbstract
Background: Supplement use is common, but education may omit patient context, interaction screening, adverse effects, and follow-up. This study mapped these needs for a future-ready community-pharmacy and primary-care model. Methods: An exploratory cross-sectional needs assessment included 60 adults in Jakarta and West Java, Indonesia, on 25–26 August 2026. The questionnaire assessed supplement use, safety practices, confidence, patient experience, digital behaviour, and delivery preferences. We summarised frequencies, means, exploratory internal consistency, and Spearman correlations; population inference and causal testing were not intended. Results: Thirty-five (58.3%) used ≥2 supplements; 27 (45.0%) reported a side effect or uncertainty. Risk behaviours included similar-product use (50.0%), long-term use without reassessment (47.5%), and self-increasing the dose (40.0%). Exploratory means were 4.46/5 for patient experience, 4.36 for confidence, and 4.23 for digital readiness; unmet needs were indication/need (56.7%), product selection (65.0%), and adverse effects/red flags (46.7%). Pharmacy counselling, chat/WhatsApp, short video, reminders, and benefit/complaint check-ins were preferred. Conclusion: In this small nonprobability sample, findings suggest a human-led blended pathway using personalised counselling, teach-back, official digital microlearning, and lightweight follow-up. This preliminary blueprint requires co-design, prototype validation, and intervention evaluation.
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